Guest FAQs

The host is strongly encouraged to confirm a booking as quickly as possible so they don’t keep you waiting. At times, it may take a little longer for the host to confirm your seats. If you don’t receive confirmation within 48 hours, you can drop your host a message or contact hello@wefifo.com

To ensure our hosts are in complete control of their events, the full address is not available to you until your seat at the table has been confirmed. Before you book your seat, you will get an approximate location of the event. Once your host has confirmed your reservation you will receive an email which will include all of the following information; time, date, location, dress code, house rules and drinks policy.

If for any reason your reservation is cancelled by your host you will receive a full refund to your original payment method.   Please let your host know if you are unable to attend an event. If you cancel your booking more than 72 hours prior to the event you will receive a full refund and your seat will be re-advertised. You can cancel your booking by logging in to your WeFiFo account, viewing your ‘Events’ and ‘Attending’ events and clicking on the ‘cancel’ icon.

Refunds within 72 hours of an event can only be given at the discretion of the host. 

We hope your host will not have to cancel any event, however if this does happen you will be given a full refund which will be processed within 24 hours after the event has been cancelled. Your refund will be returned to your original payment method.

If you have a food allergy you will need to contact the host directly before booking your seat. Just let them know what your allergy is and the severity of it to make sure they can accommodate it safely within their menu. When you create your WeFiFo account you’ll be asked to add your allergies, preferences and likes and dislikes. Please do list your allergies here – it will make your requirements clear to your host when you book your seat.

Yes, you can contact the host of any event directly as soon as you have created a WeFiFo account. In your account you will find “messages” where you can contact hosts through ‘private messages.’

You can also message a host – either publicly through small talk or privately – but clicking on the ‘message host’ button, in the right hand side of every WeFiFo event page.

We won’t take any pre-authorisation payment and you won’t be charged until the host has confirmed your seat. If for any reason the event is cancelled you will be given a full refund.

All of our cooks will be encouraged to complete a food hygiene questionnaire as part for the registration process and we also recommend all of our cooks have a level 2 food preparation certificate before hosting an event. (This can be done from the comfort of their home at no additional charge to the host.) You can also read previous guest reviews, and click on the hosts ‘awards’ to see if they have a five star rating.

Your hosts will not expect a tip but they will encourage you to give them a good review. Reviews and ratings are very important to our hosts as they help a host move up the WeFiFood Chain and this helps them to earn more money. So if you really enjoy your event, remember to be generous with your praise!